Refund policy
At BlueOcean Store, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund terms below:
Returns & Refunds
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You may request a return within 30 days of receiving your order.
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To be eligible, the item must be unused, in original packaging, and in the same condition as received.
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Certain items (personal care, hygiene-related products, or customized items) are non-returnable for health and safety reasons.
Refund Process
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Contact us at support@blueoceangroup.store with your order number and reason for return.
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Once approved, we will provide the return address and instructions.
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Refunds are processed to your original payment method within 5–10 business days after we receive and inspect your return.
Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or sent in error.
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For exchanges, please contact us before returning the item.
Late or Missing Refunds
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If you haven’t received a refund after 10 business days, first check with your bank or card provider.
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If you still have issues, contact us at support@blueoceangroup.store for assistance.
Contact Us
For all refund or exchange requests, reach us at:
📧 support@blueoceangroup.store
📞 +1 409-269-4883