We’ve answered some of the most common questions below. If you don’t see your answer here, feel free to contact us at support@blueoceangroup.store or call +1 409-269-4883.
Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery within the U.S. typically takes 5–10 business days depending on location.
Q: Do you ship internationally?
A: Currently, we ship within the United States. Please check back soon as we’re working on expanding our shipping options.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and link. You can also track directly on our website.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original condition and packaging, with proof of purchase.
Q: How do I start a return?
A: Simply email us at support@blueoceangroup.store with your order number. We’ll send you return instructions and a prepaid label (if eligible).
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are issued within 7–10 business days to your original payment method.
Q: Are your products safe for pets?
A: Yes! All products are carefully sourced and reviewed for safety, durability, and comfort.
Q: Do you offer product warranties?
A: Some products come with manufacturer warranties. If applicable, details will be listed in the product description.
Q: How do I choose the right size for my pet?
A: Most product pages include a size guide. If you’re unsure, contact us and we’ll be happy to help.
Q: How do I contact you?
A: You can reach us via:
📧 Email: support@blueoceangroup.store
📞 Phone: +1 409-269-4883
📝 Contact Form: Available on our Contact Us page
Q: When is support available?
A: Our team is available Monday – Friday, 9 AM – 6 PM (MST). We aim to respond to all inquiries within 24 hours.